Testimonials

We purchased a manufacturing company that used FACTS software and liked the simplicity of the program but still were in much need of technical assistance. With no experience or time to deal with even small issues, Alan has kept us going in a moments notice, even at 8 pm! His knowledge and expertise of FACTS is our security blanket and the reason we can sleep at night!  Simply put… He’s the best in the business!  

Pat Haley – Vice President Sunland Manufacturing

December 31st, 2022 

Review and Testimonial for Phoenix Software Support and Alan Jacobs-Smith: 

Flooring Expo by Carpet King has partnered with Alan Jacobs-Smith and Phoenix Software Support since May of 2012. Since that time, Alan and his company have been our exclusive service provider in supporting and enhancing our legacy software package and ERP system. Alan has proven to be incredibly reliable and responsive to all of our support and programming needs. As a medium sized business with no dedicated IT or programmer on staff, it was critical that we partner with someone capable of learning our needs that could provide 24-7-365 support on demand. Alan has a proven track record of success and has never failed to provide the service level and support we need to keep our systems up and running. We couldn’t ask for a better vendor partner! 

Steve Brannen, COO, Flooring Expo by Carpet King